Welcome to the Ferran Maintenance Program
Welcome to the Ferran Maintenance Program and congratulations on taking the next step in protecting and prolonging the life of your air conditioning investment with a Ferran maintenance agreement. Learn more about the exclusive member-only discounts and benefits below! We have also included very important at-a-glance contact information and pricing for all of the different departments at Ferran!
We offer a comprehensive 30-point maintenance inspection for your residential air conditioning unit. This keeps your unit in tip-top shape all year long! It also means less service calls and issues with your unit when maintained properly. That isn’t all we include though! Starting today, you will receive the below benefits as well:
Benefits:
- 24-hour service guarantee! We will be out for any service related issue within 24-hours of your call
- Priority scheduling and service. We put you ahead of non-maintenance customers on the day of your service call.
- 15% discount on the repair portion of your service call for HVAC, Electrical, Plumbing, & Home Performance
- Keeps your HVAC manufacturer’s warranty valid by having it serviced by a licensed contractor.
- NEW BENEFIT: Diagnostic Fees waived for regular and after hour true emergency calls!
Scheduling: 407.841.4342
Call to speak with the maintenance department to get more information and to schedule your maintenance today!
Our customer service representative is also your dispatcher! So you will be speaking directly to the team member who will handle your service call from entering it, all-the-way through to dispatching the technician to your residence. No more transferring from person to person! This also allows for reduced wait times and enhanced customer interactions. Below are a list of direct dial numbers so you can reach each department faster and save time!
Scheduling & Updates on Service Calls
To speak to a live representative and schedule service or get an update on your service call please call the following numbers during business hours. (Monday – Friday 7:00 AM – 5:00 PM).
Air Conditioning Service & Repair: 407.504.5014
Here to assist you with your HVAC needs.
- Regular Service: $99.00 diagnostic + cost of repair.*
- Afterhours Service: $199.00 diagnostic + cost of repair.*
Plumbing Service & Repair: 407.504.5015
Here to assist you with your plumbing needs.
- Regular Service: $99.00 diagnostic + cost of repair.*
- Afterhours Service: $199.00 diagnostic + cost of repair.*
Electrical Service & Repair: 407.843.0070
Here to assist you with your electrical needs.
- Regular & Afterhours Service: $160.00 for the 1st hour
(1-hr minimum) and $80.00 per 30 minutes after that.
New Unit Installation: 407.504.3460
Here to assist you with all of your new unit installation needs.
- Regular Service: Free Estimates
Home Performance: 407.504.3459
Here to assist you with all of your home energy needs for Duct, Insulation and Window Film.
- Regular Service: Free Estimates
After Hours & Weekends: 407.422.3551
For all after-hours and weekend service, give us a call we are here for you!
*All diagnostic fees are waived for maintenance customers!
Invoice Questions: 407.422.3551
For any questions regarding your invoice, please contact any of the below administrative assistants for assistance.
New Unit Installation | Nellie Loudin | acinstalladmin@ferran-services.com | 407.504.3460 |
Air Conditioning Service/Repair | Leona Davidson | ldavdison@ferran-services.com | 407.504.3019 |
Plumbing Service/Repair | Maria Cepeda | mcepeda@ferran-services.com | 407.615.6009 |
Electrical Service/Repair | Kelly Molter | Kmolter@ferran-services.com | 407.422.3551 |
Duct, Insulation, Window Film | Tangela Moore | tmoore@ferran-service.com | 407.504.3459 |
Residential Maintenance | Terry Dowling | maintenance@ferran-services.com | 407.841.4342 |
Paying your Invoice: 407.422.3551
Needing to make a payment? Speak with Paula Granger or Brittany Sahdala to get your invoice paid. Payments can only be made by credit/debit cards. We accept VISA, MasterCard, American Express, and Discover. Payments can be made over the phone to the office Monday – Friday 8:00 AM – 5:00 PM.
